Policies and Procedures
WE CARE ABOUT YOU
Ensuring the best professional practice on and off the field
At CM Sports we are committed to the duty of care to safeguard and promote the welfare of children, protect your personal information and provide a service to the highest standards on and off the field.
We endeavour to ensure our practice reflects our statutory responsibilities, government guidance and complies with the best professional practice. Please see below our policies and procedures.
CM Sports Safeguarding Child Protection Policy and Procedures
CM Sports Administering Medicine Policy
CM Sports Missing Child Policy
CM Sports Uncollected Child Policy
CM Sports Acceptable Use of Mobile Devices & Cameras
CM Sports Risk Assessment Policy
CM Sports Complaints Procedure
If you require any additional information please contact our office on 02392 987 881 or email info@cm-sports.co.uk.
Refunds
If a customer wishes to cancel a booking, CM Sports will refund the course price providing CM Sports have been notified of the cancellation by the customer before the date of the course.
We are happy to credit your CM Sports account for any cancelled Holiday Course bookings.
We are happy to issue a refund/credit for any After School Club cancelled within a 2 week ‘trial’ period.
If cancellation of any After School Club has been made by the school or are due to circumstances beyond our control we will be unable to issue a refund.
If a payment has been made by a tax free childcare voucher we are unable to offer a monetary refund into a bank account. We are however able to offer CM Sports credit towards any future childcare.
We are happy to credit your CM Sports account for any cancelled Holiday Course bookings.
Please contact the office on 02392 987 881 or email payments@cm-sports.co.uk